Applications of Computing in Industry : Lecture

E-Commerce companies find it difficult to balance the investment into technology and tools, versus process change. We tend to change processes over and over again. the truth is, however, that although process is very important, most of the time problems lie elsewhere. The talk focuses on Hotels.com massive success in delivering value to its customers by reducing the cost, time and risk of delivering incremental changes. Expedia Inc. is the biggest player in the $1trillion travel industry. Hotels.com is the hotel specialist brand of Expedia Inc. with 85 websites in over 74 languages, listing more than 325,000 properties around the world. Hotels.com is a highly distributed and high traffic e-commerce website with 2.5mln+ daily unique visitors and over 800,000 unique customer searches a day.

Narek has over 10 years of experience in Software engineering. Having started as a software engineer, he has since moved into management and has particularly focused on process and practice innovation. Narek is a talented leader with a keen eye for innovative ideas. He has run major initiatives in various companies and has successfully applied lean thinking and agile practices in diverse, distributed and multi-cultural environments. Narek works as Director of Technology at Hotels.com (Expedia Inc.). Since joining the company.s Technology Management team in 2011, he has played a pivotal role in delivery technology that has supported a massive business growth. Narek is an advocate of lean thinking and common sense.